CUSTOMER SUPPORT FAQS

How can I contact customer support?

You can contact our customer support team through email or live-chat. Visit our Contact Us page for more details and business hours.

What are your customer service hours?

Our customer service team is available Monday through Friday, from 8AM to 3PM (EST). For urgent inquiries outside of these hours, please email us, and we’ll get back to you as soon as possible.

Where is your company based?

We are based in the United States, and our products are shipped from our warehouse in the United States. For international customers, shipping times may vary depending on your location.

What are your shipping options?

We make use of USPS for all our shipments worldwide and we have two shipping options depending on your location, including standard and express shipping. Shipping times and costs vary based on your location.

How long will it take to receive my order?

ALL orders take 1-4 BUSINESS DAYS to be fulfilled, and then either another 7-12 BUSINESS DAYS (Standard shipping) or 3-5 BUSINESS DAYS (Express shipping) to arrive, depending on which shipping option you choose at checkout.

Do you offer international shipping?

Yes, we ship to many countries worldwide. International shipping times and rates will vary depending on the destination. Check our shipping page for more details.

How can I track my order?

Once your order has shipped, you’ll receive an email with a tracking number. You can use this number to track your order via the USPS website or through our website as well.

What happens if I’m not home when my package arrives?

Most carriers will leave a delivery notice with instructions for re-delivery or pick-up from a local facility. You can track your package with the tracking number provided to avoid missed deliveries.

Do you offer free shipping?

Currently, we offer free shipping within the United States, while shipping fees for international orders vary based on the destination.

Can I change my shipping address after placing an order?

If your order hasn’t shipped yet, you can contact our customer service to update the shipping address. Unfortunately, once an order is shipped, we can’t change the destination.

What do I do if my package is lost or stolen?

If your package is lost or stolen, please contact USPS immediately. They’ll assist you in filing a claim with them.

What is your return/refunds policy?

For RETURNS, we offer up to 14 days after delivery for customers to return a product but it has to be in its original state and CANNOT be more than just “tried on”.

For REFUNDS, we only offer store credit and not refunds back to the original payment method.

Can I exchange an item for a different size?

We also offer size exchanges, but this also only applies if the product has NOT been worn past "trying on”.

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